“At the time Topcart was aleady one of three providers, taking care of service and maintenance for a few of our devices and striving to achieve a closer collaboration. Our contact person developed a strategy for standardization of our device environment with just a few different models. We assigned a specific device to each of the various sets of user requrirements, thus we can tell exactly which devices are in use in our different departments.“ says Holger Scharsich.
The overall concept with our own contact person, a device stragegy, full warranty for the devices and addtional software products convinced Agosi in favor of a collaboration with Topcart. The managed print service package includes a full warranty, encompassing all technical service, maintenance and any replacement- and consumable parts. Defective devices, where a repair turns out to be uneconomical, get replaced by new devices free of charge,
“We use Topcart toner and thus are receiving a full-service-package, including maintenance, technical service calls as well as replacement and disposal. There are neither minimum order amounts nor subsequent billing, allowing us to predict our costs very precisely.“ says Holger Scharsich.
For purposes of monitoring toner levels and SAP-ordering processes Holger Scharsich uses a manufacturer-independent printer-control-software, displaying a summary of all network devices and their pertaining data, such as for example page numbers, status, toner- and paper fill-levels. If a trigger level happens to be too low, the software automatically sends a notification to the user as well.