Today our company has 121 devices in use, including fax machines and desktop printers at each of the 19 locations throughout Germany. Topcart has been in charge of managing and maintaining our devices for more than ten years.
The branch offices and their various departments are ordering their toner directly, invoices get processed by our office in Frankfurt/Main, thus Matthias Melcher never loses sight of the materials consumed.
“Since our collaboration with Topcart our service processes have become remarkably simple. We call our consultant, and he takes care of any problems or pick ups at all locations. This is an immense relief for our employees. We no longer have to spend hours on the phone with the call center hotline and there are no more delays with our billing process. We greatly appreciate our dedicated and cooperative consultant. We touch base about once a week and he takes care of all our concerns. Thus we are free to dedicate our time to our essential duties.”
With Topcart our IT department was able to achieve the set goals and reduce costs. Matthias Melcher is an unwavering fan of the MPS-concept to this day.
“As truly everything is included in the price, we have absolutely no subsequent billings or hidden fees, such as for technician traveling time in case of service calls. Thus we were able to decrease the overall costs while receiving high quality toner. I frequently get calls from other suppliers, who at first glance seem to be offering similar concepts. Upon more detailed inquiry, I am frequently unearthing hidden cost factors though. I have not found any other company offering Topcart’ s level of service.”