Dr. Friedbert Maier Tax Consultancy

“Letter of reference for Managed Print Service-Package”

Dr Friedbert Maier Tax Consultancy GmbH has been founded in the year 2000 by CPA and tax consultant Dr. Friedbert Maier. A team of 25 employees services self employed individuals, companies, private persons and non-for-profit organizations in regards to a wide spectrum of taxation- and economic matters. The company is located at the University of Saarland , Science Park 2 in 66123 Saarbruecken and since 2014 at an additional location at O4, 17 (Kunststrasse) in 68161 Mannheim.

The initial situation

Friedbert Maier is the company’s founder and general manager. His main duties encompass organization and control of business processes, customer acquisition and acquisition of services. In addition he is in charge of purchasing hard- and software, such as the 14 desktop printers, multifunctional devices and the pertaining consumable materials he got a deal for at an online shop.

“Therefore I had no technical service- or maintenance provisions for the devices. In case of defects, I had to work with external technicians, thus incurring very high expenses. External technicians are often unreliable, causing long wait times and therefore long down-times for our printers”, elaborates Maier.

The solution

“In 2011 a long-term acquaintance started working for Topcart and soon introduced us to the usage-oriented Managed-Print-Service-Package-solution, which was perfectly suited to our needs” says Maier.

With the Managed-Print-Service-Package Friedbert Maier pays a fixed price for the toner, which includes all essential services, such as technical service, any required maintenance as well as any replacement- and consumable parts. In case repair for a particular device turns out to be uneconomical, a replacement device of equal value is included in the price. There are absolutely no minimum order values, no monthly fees and no subsequent billing. Toner gets ordered and charged for only on demand.

“The price performance ratio convinced me immediately. And with our acquaintance of many years, we now had a competent and trustworthy contact person, a fact of high priority for me.” says Maier.

The result

With Topcart’ s all-inclusive service Friedrich Maier does no longer need to invest any time into his devices and is thus able to focus on his essential duties as general manager. He does not have to plan for additional costs of external technicians and is therefore able to calculate his costs precisely. Furthermore Topcart supplies HP devices compatible with the company software.

“As we do no longer have to deal with the devices internally, I am not only saving time, but also in terms of personnel resources. My team members and I are free to go about our daily business. Our competent contact person is available for consulting us regarding any concerns we may have and handles our orders and repairs with great reliability. With just one e-mail our materials arrive at the office in a timely manner. We no longer have to plan for any lengthy wait times.” Maier explains.

Our three reasons for choosing Topcart:

1. Price performance ratio

2. A competent and reliable contact person

3. Fast service