„Letter of reference for Managed Print Service-Package“
The AUTOSCHMITT group of corporations was founded in 1933 and is one of the leading dealerships for Audi, Volkswagen, VW commercial vehicles and used cars of all brands. Experiences with more than 100.000 vehicles sold and more than 2 million completed repairs AUTOSCHMITT is a competent partner in automotive matters. Mr. Haym, head of the IT-department talks about the collaboration with Tocpart.
The initial situation
Prior to the collaboration with Topcart maintenance and service of our printers was a real problem. We had previously not been collaborating with another service provider and took care of our printer problems ourselves. With a device environment encompassing more than 100 printers in four different locations the task was considerable in terms of time spent, thus causing important projects being left behind. We needed a strong and flexible partner with an allround-carefree-package”, who would take on the service and optimize our device fleet as needed.
With Topcart’s managed print service we were able to realize all our ideas. We did not have to invest in new printing devices, as Topcart took our existing devices into a full warranty, supplies us with toner and offers complimentary service for our entire printer environment. We benefit in terms of flexibility and cost-savings alike and achieve full cost-transparency, turninig budget transgressions into a thing of the past. In case a repair is economically inefficient, Topcart provides us with a complimentary replacement devcice, which becomes our property at once. We always have a spare replacement device from Topcart on-site, to avoid any potential lapses in productivity during the course of daily business affairs.
Through our collaboration with Topcart we achieve a considerable amount of cost-savings and are free to focus on our main tasks, rather than dealing with printer-related matters. Thus our daily work routine has become much more relaxed. In case of malfunctions we have complimentary support service available for swift troubleshooting, in most cases within 24 hours.