Hypo Landesbank Vorarlberg

“Letter of reference for Managed Print Service-Package”

Hypo Landesbank with headquarters in Bregenz, state capital of Austria’s federal state Vorarlberg, was founded over 100 years ago. Today it is a strong regional bank with more than 700 employees, 24 branch offices and ranks in the top level of Austria’s banks in terms of revenues. Regarding printer management Hypo Landesbank has been relying on Topcart for more than eight years.

The initial situation

“Prior to the collaboration with Topcart our biggest problem regarding our printing device environment was sharing maintenance between two different providers with questionable reliability. We were looking for a solution, which would reduce our coordination- efforts regarding service calls, and thus increase our work efficiency as well as reduce costs. Our main priority though was to receive all services from one source.”

The solution

After an analysis of the current situation regarding our device environment, we received a recommendation for implementation of the full-service-page-price solution. Hypo Landesbank Vorarlberg has a total of 220 printing- and scanning devices in operation throughout the network of branch offices. Thus quick response times from Topcart’s technical support team are of the essence for swift handling of malfunctions and for maintaining our productivity. The special clou is, that in case a device becomes inoperable beyond repair, it gets replaced with a suitable device free of charge and right away. “A special point of interest in regards to increased efficiency is the independent printer control software TC Admin. It is super easy to handle and manages the entire device fleet beautifully at a glance. The program displays data such as how many pages get printed on each cost center, device malfunctions and sends automatic e-mail notifications when toner levels drop below a certain mark. Therefore we are able to respond very swiftly before a problem even has a chance to arise. The dreaded inspection trips are a thing of the past.”

The result

“Through the collaboration with Topcart we save cash, always have full cost transparency and thanks to the complimentary technical support and the printer control software TC Admin, we are able to make better use of our time focusing on our actual business matters. While in the past we had to spend days manually compiling the number of pages printed on each of the devices, with TC Admin the job gets done within two hours.”