For two years Municipal Utility Services Sulzbach/Saar GmbH has placed some of the printing devices under a Topcart full warranty. With the usage-based Managed Print Service Package they receive the entirety of services from one partner. This includes maintenance, technical service, replacement parts and disposal. Mr. Stegmann is especially fond of the speed of service and of having one specific contact person.
“It makes the communication much more personal, as we have a stable contact person, who is familiar with our devices. Very often we are able to determine already on the telephone, how to solve a particular problem, or which replacement parts are needed. Within 48 hours our technician brings these to our site and installs them for us, very often it only takes 24 hours for the entire problem to be resolved.”
In many call centers things are rigged for us to solve our problem ourselves, a technician being available only for absolute emergencies. With Topcart the company has found an IT-service-partner who takes care of our devices around the clock and who assists us in our optimization process.