The central IT-department at Frankfurt (Oder) is in charge of printer maintenance for both locations. This includes mainly user-support as well as selection and acquisition. Further IT is in charge of making sure to keep the printers running smoothly, without any down-times, and at up to date. Consumable materials are acquired via the warehouse.
Until one and a half years ago the IT department at Frankfurt (Oder) was in charge of repairs as well. In case a device became defective, IT team member Bastian Tönse had to bring it to an external technician. As a result lengthy traveling times and high gas bills were incurred.
“We have a total 77 desktop printers for both locations, while our Seelow location is situated at a distance of 30 minutes from Frankfurt (Oder) by car. In case of malfunctions I was picking up the devices, taking these to a repair technician and then picked up and returned them. To reduce the time-effort and costs we were looking for a reliable IT service partner. Availability of competent, reliable and friendly contact persons was essential for us.” relays Bastian Tönse.