Forbach Municipality

„Letter of reference for Managed Print Service-Package“

With endless forests, romantic lakes and intriguing riverscapes Forbach region is one of Germany’s most popular destination for hiking vacations.

As communal service provider Forbach municipality handles the concerns of about 5000 local citizens. The areas of activity include: location rentals, financial administration, property-related matters, local business taxes and tourism.

Stefan Wunsch is in charge of the municipality’s IT administration. He gives a report about his experiences with Topcart:

The initial situation

„Forbach municipality has seven external offices including city management, kindergarten buildings, building yards, and sewage purification plants. I take care of all IT-related matters, the entire IT infrastructure so to speak. Aside from acquisition of PCs, screens and telephones I had been purchasing and repairing printers, fax machines and copiers until two years ago. For situations exceeding my competences I used to hire and pay an external technician.

Toner purchases were mostly handled online, though these did not include any kinds of service. We have about 35 devices from HP and Kyocera throughout our seven external locations. These encompass printers, multifunctional devices and copiers. Due to extensive traveling times to the various locations, repairs were very time consuming, not to speak of the monthly expenses for gas.

For all of the above reasons I had been searching for a service provider offering high quality toner at reasonable prices, where service was included. Our goal was to achieve the highest possible cost- and time savings with the help of a reliable IT-service-partner.“

The solution

 „With Topcart’s consumer-oriented Managed Print Service Package (MPS) I receive all performance and services from one source. Aside from technician service calls the package also includes maintenance and replacement parts, as well s replacement devices. If we need a new device, we receive one within two business days, thus avoiding lengthy down times.

Topcart’s web-shop TC Online allows me to digitally handle the entire ordering process within a matter of minutes. I do not even have to send a mail to our contact person. We receive the toner on our site within two business days, management of delivery addresses allows us to have it shipped directly to the appropriate location.

The toner quality is very high and we never have any problems. With Topcart the price/performance ratio is just right and that is why we decided for the MPS package.“

The result

„We have achieved our goal of saving money. The MPS package offers affordable toner, while service, maintenance and all replacement- and consumable parts are included. This kind of outsourcing reduces our workload in terms of acquisition and repairs, resulting in freed up time- resources for our essential tasks. We no longer have to worry about the devices and thus are able to dedicate our full attention to getting our actual job done.“

Our three reasons for choosing Topcart:

1. perfect price/performance ratio

2. professional service included

3. a personal contact person