Rödermark municipality

„Letter of reference for Managed Print Service-Package“

Centrally located in the metropolitan area Frankfurt-RhineMain and yet in the midst of nature, the city is conveniently connected to a supra-regional road and transportation network as well as Frankfurt Airport, while offering very high quality of life. Thus Rödermark has become an appealing location for enterprises.

With a little over 28.000 inhabitants, the city consists of five boroughs. Rödermark municipality has two locations with more than 20 external branches, such as educational facilities, fire rescue and youth center.

Initial situation

Peter Psotka is in charge of the municipal IT-department. His tasks encompass planning, conceptual design and maintenance of technical matters and telecommunications as well as personnel, technical support and maintenance of the city’s website as well as personnel training.

The township’s administration was one of Topcart’s first clients, having entrusted their device fleet to the manufacturer-independent company over 20 years ago.

Prior to that the municipality’s administration had been purchasing their own devices and using the toner of a different manufacturer, thus incurring high costs and unplanned expenses as well as increased efforts regarding internal acquisition and device repairs.

The solution

Topcart’s user oriented Managed Print Service package includes a full warranty for all participating devices, maintenance, technical service, replacement devices, disposal of empties and all replacement- and consumable parts.

For Rödermark municipality that means a precise calculation of expenses, as there are no longer any unexpected costs for new acquisitions, no subsequent billing of any kind and no monthly flat fees. Consumable materials are ordered upon demand and kept in stock. Peter Psotka replaces the toner cartridges himself and gets informed of any malfunctions. He is the connection between the municipality administration and Topcart. Thus he is able to maintain control and to take care of minor problems himself.

„With Topcart we have the advantage of no longer having to purchase any new devices. In case a repair turns out to be uneconomical, we receive a complimentary replacement device. We are able to handle most of the minor malfunctions, such as paper jams ourselves. For more complex situations we simply contact Tocpart and get a qualified technician on-site within 24 hours, taking care of the device.“ says Peter Psotka.

The result

 Today Rödermark municipality operates between 60 and 65 HP desktop printers and multifunctional devices at two locations, all of these managed by Topcart.

Peter Psotka about Topcart:

„We decided for Topcart more than 20 years ago and are satisfied and happy with quality and price/performance ration to this day. As Topcart maintans and manages the devices, I do not have to deal with that any longer. In case of malfunctions I simply call our personal contact person, and the problem is as good as solved. We have a very good rapport and are in communication on a regular basis. He consults us with competence and supports us in the process of optimizing our device environment. We are very happy with all aspects of our collaboration with Tocpart.“

Our three reasons for choosing Topcart:

1. High level of cost predictablity

2. Swift service

3. Management of our devices at all locations